Top 10 Questions to Ask Your Flooring Installer Before You Hire Them

1) I know I want to install a new floor, but I’m not sure whether to go with stone, ceramic or hardwood. Can you help me figure out what’s practical and will look best in my home?

Our Answer: Sure! We’re glad to advise on the best type of flooring and a design that will perfectly fit your
space and the way you live.

2) What about references... can I speak to your three most recent customers? How about customers from five years ago? Can you show me a portfolio of your work?

Our Answer: Yes, yes and yes!

3) How long have you been in business, and what kinds of flooring do you do? And are you licensed, bonded and insured?

Our Answer: We’ve been installing floors (tile, stone, hard-wood, laminate and carpet) in the Valley for 30
years, and we are licensed (#61586), bonded and insured.

4) Do you guarantee your work?

Our Answer: Our guarantee is good as long as you own your home (with manufacter's recommended specifications for subfloor preparation).

5) Can you do very narrow grout joints? Diagonal layouts? Inlaid designs? Professional transitions from one type of flooring to another?

Our Answer: Yes—we can do all those things and much more.

6) Do you provide detailed estimates?

Our Answer: Yes—we break down the costs so you can choose exactly what work you want done. No
“surprises” halfway through the project.

7) Do you do subfloor preparation? Can you guarantee that my subfloor will be leveled to the flooring manufacturer’s specifications? Yes.

Our Answer: We do the grinding and leveling ourselves (therefore no delay), and it’s nearly dust-free.  We have equipment and methods most competitors won't have, or have knowledge of.

8) Will I be living in the middle of a construction zone? Will the whole house be full of dirt and dust?

Our Answer: No. We clean up the work area daily, and our dust control procedures keep the rest of your
house clean.  You will be amazed at our methods of removal, and how we mitigate the possibility of dust.

9) Do all of your installers speak English? Do you arrive on time on the days you work in my home?  Will my job be finished on time?

Our Answer: Yes, yes, and yes. If we will be more than 15 minutes late, we will call and let you know. Always!  I can't even remember the last time we finished a project late.

10) What about extra services? Do you move furniture, remove/replace baseboards, deliver flooring material, install protective pads on furniture?

Our Answer: Yes—we can do all those things. Just ask!

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Serving the Phoenix Metro areas, including Ahwatukee, Apache Junction, Casa Grande, Chandler, Central Phoenix, Desert Mountain, East Valley, Gilbert, Gold Canyon, Maricopa, Mesa, Paradise Valley, Peoria, Phx, Queen Creek, Scottsdale, Tempe, Prescott, Prescott Valley.