Below is the description of our business model, which is also written into our Contract.
ARIZONA HOME FLOORS, LLC BUSINESS MODEL – PLEASE READ!
We are making every attempt to be transparent and do not want you to have any surprises during the course of your project. Thank you for your understanding!
Arizona Home Floors, LLC (also referred to as the “Company,” “Us,” “Our,” or “We”) has a specific type of business model it follows, which any potential Homeowner/Agent/Designer/Flooring Store/Contractor/Installer (also referred to as the “Buyer,” or “You”) should be made aware. Since 2008, Arizona Home Floors, LLC & DustRam, LLC, is in the process of developing the dust-free tile removal market and securing the patents for its Equipment. These new developments have led to significant changes in the services Arizona Home Floors, LLC once provided. Arizona Home Floors, LLC no longer sells flooring, installs flooring or preps subfloors. The scope of our services is limited strictly to the removal of various types of flooring and profiling using the DustRam® System. We require Flooring Stores, Designers, Contractors, and Installers to provide the necessary minimum amounts of flooring removed without Arizona Home Floors, LLC going first to the project address to measure. You will either need to provide your initial measurements, be working with a professional who can supply us with this information, or hire us to estimate your project if we have available time to do so.
As of Monday, January 7, 2019, estimates are on a case by case basis. Arizona Home Floors, LLC cannot measure every flooring removal project, and in most cases, an estimate is not necessary if the project is relatively standard. We write up 99% of removal projects with minimum square footage for removal based on measurements provided by a homeowner, the homeowner’s contractor, or a number that is in the range of both. With the advent of the internet and websites like Zillow and Redfin, photos are available online for most homes and if not, pictures can be emailed or texted for our free phone consultation. We eliminate the need for measurements using photos and our free telephone consultation.
IF Arizona Home Floors, LLC is able and has time in our schedule, we can provide an accurate onsite measurement (top layer visible measurements only) with a $500.00 consultation fee paid in advance by credit card. The full amount of these fees will be applied directly to the Buyer’s project should they decide to hire us at some later point. Most onsite consultations usually take a minimum of 3 or more hours, assuming 1 1/2 hours or more of drive time and 1 1/2 hours or more for the consultation. Furthermore, an onsite measurement does have its limitations, and will only reveal basic information about the Buyer’s project on what is visible to the naked eye. However, it will not show hidden issues that can and do affect future LEGITIMATE unknown charges. Unknown extra charges such as crack membrane removal; hidden layers of sheet vinyl, tile, backerboard, black adhesive; baseboard, cabinet, or trim on top of the flooring; including other such items are not able to be determined until after the Buyer has officially hired us to perform their project, and work is in FULL progress. Again, even with physical measurements taken by us at an onsite consultation, once the project has started, there are still LEGITIMATE unknowns that might increase the overall cost of the completed project paid by the Buyer.
Since many projects are usually time-sensitive by nature and to avoid lengthy delays, it makes the most sense to gather information from the Buyer about their project to arrive at “minimum” amounts of flooring or other materials to be removed, on which to base the first Estimate and Contract. These estimated amounts provided by the Buyer become the “minimum” amounts written into the first Estimate and Contract. An Estimate and Contract will be provided to the Buyer for their signed and initialed approval to hire us officially.
Since nearly every project is prone to hidden, or unknown extra charges, gathering all the pieces of information CANNOT take place until you officially hire us, and the work is in FULL progress. Arizona Home Floors, LLC charges on a “per layer basis.” When other layers, materials or other factors become revealed they will be added to the existing Estimate to complete its accuracy. For us to arrive at truly accurate measurements, areas for removal or profiling are sectioned into smaller squares/rectangles to eliminate walls, cabinets, showers, tubs or other areas not representative of the actual square footage removed or profiled. Depending on the size of your project, it may take 2-5 hours for Arizona Home Floors, LLC to receive the correct measurements from our head technician. Our administrative staff will input those measurements into a specially designed Excel spreadsheet, developed to convert feet and inches of each sectioned area into square footage, exact to within 1/1000 of a square foot. We round any measurements exceeding increments of an inch up to the next full inch. FOR EXAMPLE: A measurement such as 5′ 4 1/4″ would be rounded to the next full inch and would be listed as 5′ 5″ on the Estimate. Again, depending on the size of the project, it may take several more hours or possibly days to discover any remaining crack isolation membrane, subfloors, sheet vinyl, black adhesive, or any other issues initially hidden from view at the start of the project.
Please note the “minimum” amounts will not be decreased but increased should the actual measurements prove to be higher than the minimums established. On the day of the project, and after work is in full progress, our head technician will collect exact measurements. Measurements that fell below the “minimum” amounts would remain at those amounts listed on the original signed and initialed Estimate and Contract, and we add any measurements above the “minimum” amount to become a newly revised Estimate. The Buyer must provide a realistic upfront estimate of square footage. Inaccurate, dishonest or misleading information, whether on purpose or by accident, provided by the Buyer could result in much higher than expected costs at the end of the project, and the Buyer agrees to be financially responsible for those additional costs if there should be any. The Buyer must be forthright, accurate, and honest when establishing the minimum square footage amount(s) to help prevent drastic increases in the footage or other amounts once the project has begun and exact measurements were taken.
To sum up, Arizona Home Floors, LLC, is not responsible for inaccurate measurements or estimates of square footage provided by the Buyer to establish minimum footage(s). The Buyer is aware that depending on the severity of misinformation on their part, the footage(s) can increase significantly and drastically impact the cost. The Buyer understands that Arizona Home Floors, LLC, if hired, is to remove the flooring according to the designated areas listed on the Contract, even if the estimated footage(s) provided by the Buyer proves to be drastically inaccurate. This inaccuracy on the part of the Buyer can result in significantly increased costs, which the Buyer agrees to pay.
Once again: The Buyer agrees to pay additional legitimate expenses, including those incurred as a result of drastically increased footages due to accidental or intentional misinformation provided by the Buyer. The Buyer agrees it IS NOT an option to have Arizona Home Floors, LLC arrive at the home or business with the equipment and crew ready to start work but first wait to take measurements of the areas before the Buyer decides on whether or not to move forward with their project.