Below is the description of our business model, which is also written into our Contract.
ARIZONA HOME FLOORS BUSINESS MODEL – PLEASE READ!
We are making every attempt to be transparent. We do not want you to have any surprises during the course of your project. Thank you for your understanding!
Arizona Home Floors, LLC has a specific type of business model it follows, which any potential Homeowner/ Agent/ Designer/ Flooring Store/ Contractor/ Installer should be made aware. For purposes of defining “Homeowner/ Agent/ Designer/ Flooring Store/ Contractor/ Installer” here they will collectively be referred to as a “Buyer.” Since 2008, Arizona Home Floors, LLC & DustRam LLC has been in the process of developing the dust‐free tile removal market and securing the patents for it Equipment. These new developments have led to significant changes in the services Arizona Home Floors, LLC once provided. Arizona Home Floors, LLC no longer sells flooring, installs flooring or preps subfloors. The scope of our services is limited strictly to the removal of various types of flooring and profiling using the DustRam® System. In most cases, we typically ask Flooring Stores, Designers, Contractors, and Installers to provide the necessary minimum amounts of flooring removed without Arizona Home Floors, LLC going first to the project address to measure. Homeowners not already represented by someone who is a professional in the flooring industry, may either need to provide their initial measurements or be working with a professional who can supply us with this information. We have a list of installers we can refer you to if you desire.
As an alternative, Arizona Home Floors, LLC can provide an accurate onsite measurement (top layer visible measurements only) with a $150.00 standard consultation fee ($300 for complex projects), paid in advance by check or credit card. The full amount of these fees will be applied directly to the Buyer’s project should they decide to hire us at some later point. Most onsite consultations usually take a minimum of 3 or more hours, assuming 1 hour or more of drive time and 2 hours or more for the consultation. Furthermore, an onsite measurement does have its limitations, and it is understood onsite measurements will only reveal basic information about the Buyer’s project on what is visible to the naked eye. However, it will not show hidden issues which can and do affect future LEGITIMATE unknown charges. Extra charges such as crack membrane removal, hidden layers of sheet vinyl or tile, black adhesive, baseboard or trim on top of the flooring and other such items are typically not able to be determined until after the Buyer has officially hired us to perform their project, and work is in FULL progress. Again, even with physical measurements taken by us at an onsite consultation, once the project has started there are still legitimate unknowns that could affect the overall completed project, including the final price paid by the Buyer.
An onsite measurement requires scheduling a date and time specific appointment, of which an available opening may be many days or weeks in the future from the date the Buyer first contacts us. Since many projects are usually time sensitive by nature and to avoid lengthy delays, it has made the most sense to gather information from the Buyer about their project to arrive at “minimum” amounts of flooring or other materials to be removed, on which to base the first Estimate and Contract. These estimated amounts provided by the Buyer become the “minimum” amounts written into the first Estimate and Contract. An Estimate and Contract will be provided to the Buyer for their signed and initialed approval to hire us officially.
Since nearly every project is prone to hidden/unknown extra charges, gathering all the pieces of information CANNOT take place until we are hired, and the work is in FULL progress. Arizona Home Floors charges on a “per layer basis.” As other layers, materials or other factors become revealed they will be added to the existing Estimate to complete its accuracy. To arrive at a truly accurate measurement, areas for removal or profiling are sectioned into smaller squares/rectangles to eliminate walls, cabinets, showers, tubs or other areas not representative of the actual square footage removed or profiled. Depending on the size of your project it may take 2‐5 hours for Arizona Home Floors, LLC to receive the correct measurements from our head technician. Our administrative staff will input those measurements into a specially designed Excel spreadsheet, developed to convert feet and inches of each sectioned area into square footage, exact to within 1/1000 of a square foot. Any measurement exceeding increments of an inch will be rounded up to the next full inch. FOR EXAMPLE: A measurement such as 5′ 4 1/4″ would be rounded to the next full inch and would be listed as 5′ 5″ on the Estimate. Again, depending on the size of the project, it may take several more hours or possibly days to discover any remaining crack isolation membrane, subfloors, sheet vinyl, black adhesive, or any other issues initially hidden from view at the start of the project.
Please note the “minimum” amounts will not be decreased but increased should the actual measurements prove to be higher than the minimums established. FOR EXAMPLE: If the Buyer tells us they have 1000 sq. ft. of tile for removal, then the “minimum” would be based about 10% under 1000 sq. ft., which in this case would be 900 sq. ft. Then on the day of their project, and after work is in full progress, our head technician will collect exact measurements. Measurements which fell below 900 sq. ft. would remain at 900 sq. ft. on the Estimate, and any measurements above 900 sq. ft. would be added to the Estimate. It is imperative the Buyer provides a realistic estimate of square footage. Inaccurate, dishonest or misleading information, whether on purpose or by accident, provided by the Buyer could result in much higher than expected costs at the end of the project, with the Buyer being held financially responsible for paying. Being forthright and honest with the minimum measurements is necessary to help prevent drastic increases in footage or other amounts once the project has begun and exact measurements obtained.
To sum up, Arizona Home Floors, LLC is not responsible for inaccurate measurements or estimates provided by the Buyer to establish minimum footage(s). Buyer is aware that depending on the severity of misinformation on their part, the footage(s) can increase significantly and drastically impact the cost. The Buyer understands Arizona Home Floors LLC if hired, is to remove the flooring in the designated areas listed on the Contract, even if the Buyer provided measurements or estimate of footage(s) prove to be drastically inaccurate. This inaccuracy on the part of the Buyer can result in significantly increased costs, which Buyer would agree to pay.
Once again: The Buyer agrees to pay ALL additional legitimate expenses, including those incurred as a result of drastically increased footages due to accidental or intentional misinformation provided by the Buyer. It IS NOT an option to have Arizona Home Floors LLC arrive at the home or business with the equipment and crew to begin work, but first, measure the areas before the Buyer decides on whether or not to move forward with their project.