Below is the description of our business model.
ARIZONA HOME FLOORS BUSINESS MODEL – PLEASE READ!
Arizona Home Floors, LLC has a specific type of business model it follows, which any potential Homeowner/ Agent/ Designer/ Flooring Store/ Contractor/ Installer should be made aware. For purposes of defining “Homeowner/ Agent/ Designer/ Flooring Store/ Contractor/ Installer” here they will collectively be referred to as a “Buyer.” Since 2008, Arizona Home Floors, LLC & DustRam LLC has been in the process of developing the dust‐free tile removal market and securing the patents for it Equipment. These new developments have led to significant changes in the services Arizona Home Floors, LLC once provided. Arizona Home Floors, LLC no longer sells flooring, installs flooring or preps subfloors. The scope of our services is limited strictly to the removal of various types of flooring and profiling using the DustRam® System. In most cases, we typically ask Flooring Stores, Designers, Contractors, and Installers to provide the necessary minimum amounts of flooring removed without Arizona Home Floors, LLC going first to the project address to measure. Homeowners not already represented by someone who is a professional in the flooring industry, may either need to provide their initial measurements or be working with a professional who can supply us with this information. We have a list of installers we can refer you to if you desire.
As an alternative, Arizona Home Floors, LLC can provide an accurate onsite measurement (top layer visible measurements only) with a $150.00 standard consultation fee ($300 for complex projects), paid in advance by check or credit card. The full amount of these fees will be applied directly to the Buyer’s project should they decide to hire us at some later point. Most onsite consultations usually take a minimum of 3 or more hours, assuming 1 hour or more of drive time and 2 hours or more for the consultation. Furthermore, an onsite measurement does have its limitations, and it is understood onsite measurements will only reveal basic information about the Buyer’s project on what is visible to the naked eye. However, it will not show hidden issues which can and do affect future LEGITIMATE unknown charges. Extra charges such as crack membrane removal, hidden layers of sheet vinyl or tile, black adhesive, baseboard or trim on top of the flooring and other such items are typically not able to be determined until after the Buyer has officially hired us to perform their project, and work is in FULL progress. Again, even with physical measurements taken by us at an onsite consultation, once the project has started there are still legitimate unknowns that could affect the overall completed project, including the final price paid by the Buyer.
An onsite measurement requires scheduling a date and time specific appointment, of which an available opening may be many days or weeks in the future from the date the Buyer first contacts us. Since many projects are usually time sensitive by nature and to avoid lengthy delays, it has made the most sense to gather information from the Buyer about their project to arrive at “minimum” amounts of flooring or other materials to be removed, on which to base the first Estimate and Contract. These estimated amounts provided by the Buyer become the “minimum” amounts written into the first Estimate and Contract. An Estimate and Contract will be provided to the Buyer for their signed and initialed approval to hire us officially.
Since nearly every project is prone to hidden/unknown extra charges, gathering all the pieces of information CANNOT take place until we are hired, and the work is in FULL progress. Arizona Home Floors, LLC charges on a “per layer basis.” As other layers, materials or other factors become revealed they will be added to the existing Estimate to complete its accuracy. To arrive at a truly accurate measurement, areas for removal or profiling are sectioned into smaller squares/rectangles to eliminate walls, cabinets, showers, tubs or other areas not representative of the actual square footage removed or profiled. Depending on the size of your project it may take 2‐5 hours for Arizona Home Floors, LLC to receive the correct measurements from our head technician. Our administrative staff will input those measurements into a specially designed Excel spreadsheet, developed to convert feet and inches of each sectioned area into square footage, exact to within 1/1000 of a square foot. Again, depending on the size of the project, it may take several more hours or possibly days to discover any remaining crack isolation membrane, subfloors, sheet vinyl, black adhesive, or any other issues initially hidden from view at the start of the project.
Please note the “minimum” amounts will not be decreased but increased should the actual measurements prove to be higher than the minimums established. FOR EXAMPLE: If the Buyer tells us they have 1000 sq. ft. of tile for removal, then the “minimum” would be based about 10% under 1000 sq. ft., which in this case would be 900 sq. ft. Then on the day of their project, and after work is in full progress, our head technician will collect exact measurements. Measurements which fell below 900 sq. ft. would remain at 900 sq. ft. on the Estimate, and any measurements above 900 sq. ft. would be added to the Estimate. It is imperative the Buyer provides a realistic estimate of square footage. Inaccurate, dishonest or misleading information, whether on purpose or by accident, provided by the Buyer could result in much higher than expected costs at the end of the project, with the Buyer being held financially responsible for paying. Being forthright and honest with the minimum measurements is necessary to help prevent drastic increases in footage or other amounts once the project has begun and exact measurements obtained.
To sum up, Arizona Home Floors, LLC is not responsible for inaccurate measurements or estimates provided by the Buyer to establish minimum footage(s). Buyer is aware that depending on the severity of misinformation on their part, the footage(s) can increase significantly and drastically impact the cost. The Buyer understands Arizona Home Floors LLC if hired, is to remove the flooring in the designated areas listed on the Contract, even if the Buyer provided measurements or estimate of footage(s) prove to be drastically inaccurate. This inaccuracy on the part of the Buyer can result in significantly increased costs, which Buyer would agree to pay.
Once again: The Buyer agrees to pay ALL additional legitimate expenses, including those incurred as a result of drastically increased footages due to accidental or intentional misinformation provided by the Buyer. It IS NOT an option to have Arizona Home Floors LLC arrive at the home or business with the equipment and crew to begin work, but first, measure the areas before the Buyer decides on whether or not to move forward with their project.
Arizona Home Floors will for a fee remove and replace standard types of toilets (reinstall with new toilet seals), standard electric stoves (not electric stoves with glass cooktops which hang over the countertop), small wine coolers (must be empty of all bottles) and standard refrigerators/freezers. Because of the difficulty and liability involved, under no circumstances will we remove or replace dishwashers, water heaters, specialty toilets, large gas stoves/ovens, built-in refrigerators/freezers, pedestal sinks, and free-standing cabinet sinks. We apologize for any inconvenience, but the Buyer will either need to hire a professional to move these items or the Buyer themselves may move these items out of the work areas in advance of our arrival to their job site.
In the event these items are not able to be moved by the Buyer or a professional skilled in moving these types of specialty items, Arizona Home Floors will not be able to remove the flooring from underneath those areas. It is also impossible to chip away the flooring closely to these items, and therefore our technicians will stop several inches or even about 1 foot away so as not to do damage to them. The installers or contractors who follow our work will be responsible for moving those items and removing the balance of any flooring found underneath.
Arizona Home Floors has a very large truck and trailer, which will take up the entire street in front of the Buyer’s home once it has been parked. Numerous extension cords, trash buckets, grinders, chipping hammers, vacuum hoses, and other equipment are routed in, around, and through the house. It is dangerous to have other trades working at the same time because of the trip hazards present, and other tradesmen will slow our processes down. We also may have an additional truck with a dump trailer present and need adequate room in which to park and load the debris. Other tradesmen also will be making their own messes and we do not want our work areas cluttered with their debris and equipment, which again will slow our processes down considerably. As we also have several hundred thousand dollars in equipment on the trailer and spread out on the job site, we do not want other tradesmen to have access to or examine these when we are working. In order for the Buyer to have the best experience possible and for us to be the most efficient and productive, per our contract we require the Buyer to not schedule other Tradesmen or Handymen to work on the same day(s) as the ones we will be working.
When you are looking for tile removal cost, remember price is not everything. You might pay a $1.00 less per square foot, but if you have to spend $1,000 cleaning out your home, your air ducts and repairing your floor, it’s not worth the initial savings.
Here are a few questions to ask flooring removal companies:
- Are they dust free, virtually dust free or do they simply do tile removal the old-fashioned way. Perhaps they hang up plastic to try and control dust (click HERE to see why hanging plastic is useless) and be sure to read the rest of the FAQs.
- What method of tile removal do they use? Do they use a ride-on floor stripping machine? See why this is usually a bad idea in residential homes.
- Are they licensed, bonded and insured? (In the state of Arizona, an unlicensed contractor cannot do any project over $1,000 per Arizona Revised Statutes, Title 32, Chapter 10, but most contractors will break the law and do the jobs anyways since homeowners are not aware.
- Has their license ever been revoked or suspended and if so, why?
- Did you know that some businesses have their licenses revoked and simply change their name creating a new entity?
- If they are not licensed, inquire as to why. Please note: Anyone claiming that they are or were “Piggybacking” off another contractor’s license, it is illegal in Arizona and most states, and if a contractor is not licensed find out the real reason. If they dodge the question, it might be because they lack the credentials to become licensed, their credit is bad, they cannot obtain a bond or they feel they are above the requirements of the law.
- Did you know if you as the homeowner hire an unlicensed contractor, and they or someone on their crew is injured (example: falls) at your home, the homeowner (you) becomes the employer and are therefore responsible for paying medical costs. You could also be sued.
- What condition are the floors left after the thinset is removed?
- Does the company have a large selection of videos showing different types of tile removal including complex removal such as flagstone or do they only show basic standard ceramic?
- Does the company have any customer testimonials on video or just written reviews (which can be paid for)
If installers attempt to remove larger areas of tile in your home, plastic and tape do very little to protect your walls, ceilings, furniture, closets, window treatments, electronics, etc. The DustRam® System is the best way to prevent dust migration since it captures it the split second it is created. Our crews can remove tile from inside closets with the clothes still hanging and pantry’s with food still in them DUST FREE.
Watch THIS VIDEO to see what happens if you hire a company that hangs up plastic.
Short answer is quite a bit, in fact, we have been known to remove a considerably larger amount of flooring than most companies in Arizona. Here are some example of what we have removed dust free:
Ceramic or Porcelain Tile – Between 900 and 1,500 square feet
Slate, Sandstone, Travertine or Marble Tile – Between 500 and 800 square feet
Saltillo Tile – Between 500 and 800 square feet
Flagstone – Between 600 and 800 square feet
Sheet Vinyl / Linoleum Removal – Between 1,500 and 2,000 square feet
Thinset Removal – Between 1,500 and 2,500 square feet
Engineered Hardwood Removal – Between 500 and 800 square feet
Laminate – Between 1,500 and 2,500 square feet
Microtopping (Epoxy Flooring Removal) – Between 1,200 and 1,800 square feet
Adhesive Removal (Examples Are Wood Glue & Carpet Glue) – Between 1,000 and 2,000 square feet
The DustRam® System is made up of our proprietary, patented equipment, specially developed processes and highly trained flooring professionals. The DustRam® System provides an incredibly fast and ultra-clean way to remove tile or other flooring materials, thinset, coatings or adhesives in your home. There is no need for plastic sheeting or tape for dust control. Our videos accurately depict the DustRam® System in action.
My installer just found some flatness issues with my concrete slab and feels uneasy about continuing with the installation of my flooring. He thinks the problems can be fixed with concrete grinding alone. How do I know if this requires grinding or if a combination of grinding and leveling will be needed?
If your existing concrete slab has a condition known as “Soft Concrete,” you could be faced with additional costs for major floor preparation. Below is a short video that explains this condition and what the concrete slab could look like after removing old flooring.