The DustRam® System is made up of our proprietary, patented equipment, specially developed processes and highly trained flooring professionals. The DustRam® System provides an incredibly fast and ultra-clean way to remove tile or other flooring materials, thinset, coatings or adhesives in your home. There is no need for plastic sheeting or tape for dust control. Our videos accurately depict the DustRam® System in action.
My installer just found some flatness issues with my concrete slab and feels uneasy about continuing with the installation of my flooring. He thinks the problems can be fixed with concrete grinding alone. How do I know if this requires grinding or if a combination of grinding and leveling will be needed?
Arizona Home Floors has a unique and highly accurate process for determining high and low spots in concrete subfloors. Our process involves using multiple straight-edges of 10′ or more to assess the concrete. To understand the complexity of determining the flatness of your floor, we recommend you watch the short video below to see why using a 5′, 6′, or 8′ straight-edge to determine flatness provides inaccurate results.
If your existing concrete slab has a condition known as “Soft Concrete,” you could be faced with additional costs for major floor preparation. Below is a short video that explains this condition and what the concrete slab could look like after removing old flooring.
Below is the description of our business model. This excerpt is now included in our Contract.
ARIZONA HOME FLOORS BUSINESS MODEL – PLEASE READ!
We apologize for the lengthy Contract, but we have made every attempt to be transparent. We do not want you to have any surprises during the course of your project. Thank you for your understanding!
Arizona Home Floors, LLC has a specific type of business model it follows, which any potential Homeowner/Agent/Designer/Flooring Store/Contractor/Installer should be made aware. For purposes of defining “Homeowner/Agent/Designer/Flooring Store/Contractor/Installer” in this document they will collectively be referred to as “Buyer.” Since 2008, Arizona Home Floors, LLC & DustRam LLC has been in the process of developing the dust-free tile removal market and securing the patents for it Equipment. These new developments have led to significant changes in the services Arizona Home Floors, LLC once provided. Arizona Home Floors, LLC no longer sells flooring, installs flooring or preps subfloors. The scope of our services is limited strictly to the removal of various types of flooring using the DustRam® System. We require Flooring Stores, Designers, Contractors, and Installers to provide the necessary minimum amounts of flooring removed without Arizona Home Floors, LLC going first to the project address to measure. Homeowners not already represented by someone who is a professional in the flooring industry, must either provide their initial measurements or work with a professional who can supply us with this information. We have referrals if you desire.
As an alternative, Arizona Home Floors, LLC can provide an accurate onsite measurement with a $150.00 standard consultation fee ($300 for complex projects), paid in advance by check or credit card. One half (1/2) of this fee will be applied directly to the Buyer’s project should they decide to hire us at some later point. Most onsite consultations usually take a minimum of 3 or more hours, assuming 1 hour or more of drive time and 2 hours or more for the consultation. Given the volume of our work, it is to be understood Arizona Home Floors, LLC does not have the time or resources to physically drive to every Buyer’s project to perform an onsite estimate to determine accurate measurements in advance. Further, an onsite measurement does have its limitations, and it is to be understood onsite measurements will only reveal basic information about the Buyer’s project on what is visible to the naked eye. However, it will not show hidden issues which can and do affect future LEGITIMATE unknown charges. Extra charges such as crack membrane removal, hidden layers of sheet vinyl or tile, black adhesive, baseboard or trim on top of the flooring and other such items are typically not able to be determined until after the Buyer has officially hired us to perform their project and work is in FULL progress. Again, even with physical measurements taken by us at an onsite consultation, once the project has started there are still legitimate unknowns that could affect the overall completed project, including the final price paid by the Buyer. Since nearly every project is prone to hidden extra charges, gathering all the pieces of information CANNOT take place until we are hired, and the work is in FULL progress. As other layers, materials or other factors become revealed they will be added into the existing Estimate to complete its accuracy. Areas for removal are sectioned into smaller squares/rectangles to eliminate walls, cabinets, showers, tubs or other areas that do not represent the actual square footage removed. Depending on the size of your project it may take 2-5 hours for Arizona Home Floors, LLC to receive the correct measurements from our head technician. Our administrative staff will input those measurements into a specially designed Excel spreadsheet. This Excel spreadsheet has been developed to convert feet and inches of each sectioned area into square footage accurate to within 1/1000 of a square foot. Again, depending on the size of the project, it may take several more hours or even days to discover any remaining crack isolation membrane, sheet vinyl, black adhesive, saw cutting, or any other issues initially hidden from view at the start of the project.
An onsite measurement requires scheduling a date and time specific appointment, of which an available opening may be many days or weeks in the future from the date the Buyer first contacts us. Since many projects are usually time sensitive by nature and to avoid lengthy delays, it makes the most sense to gather information from the Buyer about their project to arrive at “minimum” amounts of flooring or other materials to be removed, on which to base the initial Estimate and Contract. These estimated amounts provided by the Buyer become the “minimum” amounts written into the initial Estimate and Contract. An Estimate and Contract will be provided to the Buyer for their signed and initialed approval to hire us officially. Please understand the “minimum” amounts will not be decreased but increased when the actual measurements prove to be higher than the minimums established. FOR EXAMPLE: If the Buyer tells us they have 1000 sq. ft. of tile for removal, then the “minimum” would be based about 10% under 1000 sq. ft., which in this case would be 900 sq. ft. On the day their project, and after work is in full progress, our head technician will collect accurate measurements. Measurements which fell below 900 sq. ft. would remain at 900 sq. ft. on the Estimate, and any measurements above 900 sq. ft. would be added to the Estimate. It is imperative the Buyer provides a realistic estimate of square footage. Inaccurate, dishonest or misleading information, whether on purpose or by accident provided by the Buyer could result in much higher than expected costs at the end of the project, with the Buyer being held financially responsible for paying. Being forthright and honest with the minimum measurements will help prevent “sticker shock” and is necessary to help prevent drastic increases in footage or other amounts once the project has begun and accurate measurements obtained.
To sum up, Arizona Home Floors, LLC is not responsible for inaccurate measurements or estimates provided by the Buyer to establish minimum footage(s). Buyer is aware that depending on the severity of misinformation on their part, the footage(s) can increase significantly and drastically impact the cost. The Buyer understands Arizona Home Floors LLC has been hired to remove the flooring in the designated areas listed on the Contract, even if the Buyer provided measurements or estimate of footage(s) prove to be drastically inaccurate. This inaccuracy on the part of the Buyer can result in significantly increased costs, which Buyer agrees to pay. Once again: The Buyer agrees to pay ALL additional expenses incurred as a result of drastically increased footages due to accidental or intentional misinformation provided by the Buyer. It IS NOT an option to have Arizona Home Floors LLC arrive at the home or business with the equipment and crew to begin work, but first, measure the areas before the Buyer decides on whether or not to move forward with their project. Should the idea of discovering higher footage amounts and unknown charges in the course of a project is of concern to the Buyer, then they are advised not to sign or initial the Estimate and Contract, including submitting a deposit to reserve their project date. To do so is to hire us officially!
Any legitimate unknown extra charge(s) that can occur are addressed farther into this document. The Buyer is advised to familiarize themselves with them and contact the Arizona Home Floors, LLC office staff for clarification should something not be apparent or understood. DO NOT INITIAL/SIGN YOUR ESTIMATE OR CONTRACT, INCLUDING SUBMITTING YOUR DEPOSIT UNLESS YOU UNDERSTAND AND AGREE TO ALL THE TERMS AND CONDITIONS NECESSARY TO HIRE US. ONCE THE PAPERWORK HAS BEEN COMPLETED BY THE BUYER AND THE DEPOSIT SUBMITTED, THE BUYER HAS OFFICIALLY HIRED US AND ARE LEGALLY BOUND.